Refund policy

We have a 30-day Love It policy. We guarantee you will love our products and if for some reason you do not we will process a refund within 30 days of receiving your item.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, or any questions, you can contact us at concierge@thebrowbaby.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that our concierge team can make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve successfully processed your return. Returns are automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 business days have passed since we’ve approved your return, please contact us at concierge@thebrowbaby.com.